STEP 10: TERMS OF SERVICE

Please read the terms and conditions that apply to services provided by Coffey Bros. Moving Company, it's employees, and agents thereof. At the bottom of the page you are required to check the box to accept, e-sign by entering your full name and email, and then submit to finalize your appointment. Your appointment is not finalized unless this is completed.

1. ORDER AND SERVICE CONTRACT

• The Estimate that you received is the MOVING ORDER AND SERVICE CONTRACT. It covers only the items and services listed. Any changes to this form, or any contractual changes for services rendered, can only be made by the Owner of this Company.

• Any changes made must be updated and signed.

2. TARIFF AND RATES

• We are fully licensed and insured by the Illinois Commerce Commission and required to file a Tariff of Rates for services. Rates depend on our schedule and time of year.

• • Standard Rates are charged between the hours of 8:00AM and 4:30PM.

  • Overtime Rates are charged before the hours of 8:00AM and after 4:30PM.

  • Non-Peak Rates are charged on non-busy days.

  • Peak Rates are charged on busy days.

• Please be advised that it is illegal for a licensed company to give discounts or provide flat rates and deviate from Tariff Rates.

3. PROFESSIONAL GUARANTEE

• Customer Service is our top priority and we back our services 100% from start to finish and beyond.

• Moving is difficult and stressful on both the customer and the movers. So please forgive us if your move does not go perfectly as planned. We promise to forgive you if your move is not ideal for us as well.

• Each and every move is different in many ways, and at times we may have difficulties and encounter issues. Please be patient and understand that our intention is to provide you with a quality professional service despite this, and we will do our best to do so.

• If you experience an issue during your move, please contact the office immediately to report it.

• If for any reason there is an issue with an employee during your move, that employee will be replaced in a timely manner.

• We reserve the right to add additional movers and/or trucks to your move if we deem necessary to aid in the efficiency of the move, and you will be charged accordingly.

4. CUSTOMER ATTENDANCE & ATTENTION

• Do Not make plans on the day of your move. There are too many factors involved to predict a perfect move. We can only do our best to provide a quality service under any circumstance. We cannot be held responsible if you miss work, dinner plans, or a flight out of town and will not afford any discounts regardless if you .

• Your attendance and attention to your move are vital to its success. The movers rely on you for guidance during the moving process in many ways. You are REQUIRED to be present and attentive during the entire duration of the move so that there is no miscommunication.

• If you are not able to be present during your move, then you must notify us who the representative will be and provide their contact information. The representative must be present, accept full responsibility, sign the paperwork on your behalf, and make the final payment on your behalf.

5. SCHEDULED TIME ON MOVE DAY

Morning Appointments: 1-hour arrival window

• Morning appointments are scheduled with a fixed start time and a 1-hour arrival window in case the movers arrive early, or if they are running behind due to an unforeseen delay.

• Please be patient and understanding if the movers are running late due to heavy traffic, inclement weather, equipment related issues, or if we experience an employee related issue.

• We do our best to dispatch the crews accordingly so that they arrive on time, and you will receive a call from us if we experience a delay for any reason.

Afternoon & Evening Appointments: 2-hour arrival window

• Afternoon and Evening appointments are scheduled with a 2-hour arrival window and the scheduled appointment time depends on the estimated completion time of the previous appointment.

• We apologize in advance but we do not offer fixed start times in the afternoon or evening because we cannot predict all of the factors to arrive at a fixed start time.

• We do our best to schedule appointment times accordingly, please be patient if we are running behind due to any unforeseen delays. You will receive a call from us if we experience any delays.

6. ELEVATORS & MOVING FEES

• Please be advised that it is your obligation to schedule elevators accordingly. We will not be held responsible for issues related to elevator scheduling for any reason even if we experience a delay.

• We will not be held responsible for moving fees that you incur by your management company or landlord for any reason.

• It is best to schedule a morning appointment if your building has an elevator because we may experience delays from a previous move, or any other reason that is out of our control.

7. YOUR MOVING ESTIMATE

• As previously discussed, the estimate that you received is a non-binding, general idea of how long the move will take based on your inventory and the factors of the move under normal conditions. Moving is charged by the hour, and any time over the estimate will be charged accordingly. We do our best to estimate the time frame based on the information provided. The actual move may go quicker or take longer than the estimated time based on the customer's preparedness, factors not disclosed, insufficient inventory list, greater walking distance, heavy traffic, inclement weather, and/or any other unforeseen factors.

• The time it takes to disassemble and reassemble furniture will take additional time and will be charged accordingly.

8. SUPPLIES FOR YOUR MOVE

• Please be aware that you will be charged for the supplies that are used on your move by our employees. This includes any and all packing supplies, supplies to wrap and protect your furniture, and supplies to move your items. The movers will use the supplies at their will and according to company policy and procedure, and you will not be asked permission prior to their use.

• We do not provide any free packing supplies and must charge accordingly for all supplies used on your move.

• The moving truck is equipped with extra packing supplies in case they are needed and for emergency purposes. For example, if you forgot to pack a lamp or framed artwork, then the movers will pack them and charge accordingly. No items can be transported on the truck without being protected.

• If you would like us to provide packing supplies on the day of your move, you must make arrangements with your coordinator prior to your move and place an order.

9. PAPERWORK, PRE-MOVE & POST-MOVE INSPECTIONS

• Please be aware that the foreman will thoroughly go over the paperwork upon arrival and upon completion of your move for accuracy purposes.

• The crew will complete a Pre-Move Inspection upon arrival, and a Post-Move Inspection upon completion. These tasks are included in the hourly time.

• The customer is responsible for doing a final walk-through of the origin address to ensure that all items are removed prior to the movers departure.

• The customer is responsible for doing a final walk-through of the destination address to ensure that all items are placed in the proper location prior to the movers departure.

10. PROPERTY CONDITION & SAFETY

• Please make sure that your property and home are a safe and healthy working environment; that your home and property are free from any hazards that could injure the movers, damage our equipment, or damage any items being moved; and that your home and furniture are clean and clear of any dust, dirt, water, mold, snow, debris, bugs, rodents, animal urine or feces and hair.

• HAZARDOUS CONDITIONS: We assume no liability for any hazardous or dangerous conditions that exist that cause damage to a person or property. We recommend customers do a walk-through of the home to eliminate any conditions as such. Such conditions will void any valuation or warranty we offer.

• Please remove all pets from your home and premises on moving day for safety reasons.

• Please remove any water, dirt, snow, or ice on the ground and in the movers walkway prior to your move. The movers are required to take extra precautions if these conditions exist prior to starting your move, which will result in added time for preparation, and you will be charged accordingly. We cannot be held responsible for soiled, stained, or damaged flooring as a result of such conditions.

• We reserve the right to terminate a move and contract for services if there are any issues regarding a safe and healthy working environment. If these conditions exist and we choose to complete your move, you will be charged overtime rates for the entire move, and an equipment cleaning fee of $250.

11. WEATHER CONDITIONS

• Poor weather conditions on the day of your move may have a negative impact on time, and we may experience delays as a result.

• Please be aware that you will be charged for the total time that the movers are on your job despite poor weather conditions.

• Poor weather conditions may include hot temperatures, cold temperatures, rain, and snow.

12. PREPAREDNESS

• Moving is a cooperative effort of both the customer and the movers. Thus, to ensure an efficient move please make sure that you have communicated to us all of the factors of your move in detail; that you are packed, organized and ready to go when the movers arrive; that all furniture is empty and free of all items; that all fragile items, including artwork and lamps are packed properly; that all boxes are taped closed; and that all furniture is disassembled prior to our arrival. The movers will have a basic tool set available to disassemble and/or re-assemble any furniture as needed. You are required to provide special tools for any furniture requiring them.

• We are not a furniture service and will not disassemble and reassemble any complex furniture, unless prior arrangements have been made and agreed upon in writing.

• We are not carpenters and do not offer services to remove or install any items on walls including shelving, mounts, mirrors, or pictures.

• All items must be boxed or wrapped and protected prior to moving the items and taking them into our possession and on the truck. We will not take any miscellaneous items that are loose and not protected, as they can get damaged during the move, or cause damage to property.

• We are on a strict schedule and ask that you are packed and ready to go when the movers arrive unless the estimate includes packing services.

13. ITEMS & BOXES PACKED BY OWNER (PBO)

• We are not responsible for items and boxes that are packed by owner because they were not packed by professional movers. We advise owners to pack items appropriately using packing materials to avoid damage during the move.

• Do not pack any fragile items if you are unsure of their safety during the move.

• Do not over-pack boxes. Boxes should not weigh more than 50lbs each.

• USED BOXES - we assume no liability for damage caused to the contents of boxes that are re-used for a move. Re-used boxes are not stable and are susceptible to damage.

14. SECURITY

• The security of your items is important to us. At times, the movers may have to leave the truck unattended in order to work efficiently. Please let us know if we should be aware of any security concerns in your neighborhood so that we can determine the appropriate measure to take for your move.

• If security is a concern, we may need to add an additional mover to man the truck at all times, or we may request that you stand by the truck while the movers are away from the truck.

15. PENALTY/INCONVENIENCE FEE

• Please be aware that our schedule depends on the number of hours estimated for your move. Therefore, we may schedule one move for a full day for one crew, or two to three moves in order to utilize the working hours of the day. That is, we may schedule one move in the morning, one move in the afternoon, and one move in the evening. Unless your move is scheduled for a full day, the movers will be on a strict schedule. Therefore, moves are scheduled accordingly based on the estimated time per move. We allow one hour of time in between moves, however, we are on a strict schedule and cannot afford to lose time, as it will affect our schedule and another customer's move. Therefore, you are required to be packed, organized and ready to go prior to our arrival, unless this contract is for packing services.

• There will be a $150 Fee which will result in the forfeiture of your Deposit if these terms are not adhered to. The penalty is considered an inconvenience fee, as it results in numerous problems that are caused by insufficient preparedness, which may result in additional charges to other customers. This fee will be applied upon completion of the move if deemed necessary by management.

16. ADDITIONAL LABOR SERVICES

• Please be aware that there are additional charges for labor services that are not provided in ordinary household goods moving within our hourly rated time. The charges are priced according to our Tariff Rates.

Additional Labor Services include the following:

• Long Carry: $100 charge if the carry is over 100 feet in length from the truck to the door of the residence.

• Excessive Stair Carry: $50 charge per every 5 flights of stairs for one item if the item does not fit in the designated elevator and we have to walk the item up the stairs. An additional $20 per hour for stair carry over 3rd floor also applies.

• Hoisting/Lowering: $75 charge per item from ground level to first floor; $100 from ground level to second floor; $125 from ground level to third floor; $150 from ground level to fourth floor.

• Trash Removal: if you are not able to dispose of the materials used during your move on-site, we will remove and dispose of the trash off-site for an additional charge. This fee starts at $50 or more depending on the amount of trash to dispose.

• Equipment Cleaning Fee: if our equipment is soiled from any foreign substance that leaks out of your items, an equipment cleaning fee of $150 or more will apply depending on the substance and the estimated time to clean it up.

17. SPECIAL HANDLING CHARGES

• Special Handling means that the item requires special attention and/or expertise in packing and moving. This means that the item is fragile, heavy, over-sized, odd-shaped, high value, etc. This also means that the item does not fall within the standard terms of household goods moving, therefore, there is an additional charge to move the item.

• The additional charge is for the increased liability of moving the item, which means that the item has an increased liability to be damaged, cause damage, or cause injury. Please disclose all inventory appropriately so that all contractual terms are adhered to. We do not want to surprise you with any charges, but we also do not want to be surprised when we show up to do your move.

• We reserve the right to refuse to move such items if not disclosed, not packed properly, and/or not charged accordingly.

• Special Handling charges include the following:

  • Heavy Box Fee: A $50 fee will be charged for a box that was over-packed and that weighs more than 50 pounds.

  • Heavy Item Fee: A fee will be charged based on the weight of an item over 250lbs. This includes items such as a piano, safe, tools, machinery, arcade game, jukebox, or any piece of furniture.

  • Oversize Item Fee: A fee will be charged for an item based on size that is over 150lbs but not more than 250lbs. This includes all furniture, artwork, electronics, exercise equipment, glass, stone, appliances, tools, etc.

  • Fragile Item Fee: A $50 fee will be charged for an item that requires extensive packing and protection. This includes anything that is deemed fragile including furniture, artwork, electronics, exercise equipment, glass, lamps, appliances, etc. You are also required to purchase Declared Valuation for protection.

  • Fine Art/Antiques: Additional charges and insurance apply to pack and move items with a high-value. The value must be stated prior to the move, and Declared Valuation protection must be purchased in advance.

18. DAMAGE, RELEASED VALUE, LIABILITY & PROTECTION

• In the State of Illinois, Basic Valuation is standard and is included at no additional charge at a rate of $.30 per pound per complete article. For example, if a coffee table is damaged and weighs 20lbs, your coverage for that article is $6.00.

• Additional coverage can be purchased for a fee. If you have chosen additional coverage, then the limitations are set forth in that coverage. Please contact your moving coordinator with any questions.

• Please Note: we employ professional movers and take precautions to avoid damages, which are rare, but they do happen. Coffey Bros. Moving can only reimburse you according to the level of protection that you choose for your move. Therefore, you should obtain adequate insurance to protect from loss or damage to goods.

19. FURNITURE PREPARATION & DAMAGE LIMITATIONS

• PROTECTION: within the Terms of our services and for liability purposes, we are REQUIRED to wrap your items properly with blankets and shrinkwrap or tape to protect them from damage during your move. Coffey Bros. Moving cannot be held liable for damage to these items if the customer refuses this service.

• ENGINEERED WOOD: Coffey Bros. Moving cannot be held liable for engineered wood "ready to assemble" furniture due to its lack of structural integrity. This also applies to particle board or pressed wood. In most cases these items are not manufactured with the intention of being moved.

• HDTV's: all HDTV's must be boxed and protected properly prior to moving in order for valuation coverage to apply. Therefore, the use of an HDTV box with foam protection is required to move all HDTV's. Blanket wrapping is not sufficient protection and is against company policy and procedure. Please make sure our crew can turn on your TV to ensure it works properly prior to and after moving. your move.

• FRAGILE ITEMS: We are responsible for damage to fragile items only when our employees pack, move, and unpack them upon delivery. We assume no liability for damage to fragile items that are not properly packed by owner.

• FINE ART/ANTIQUES: We will not move any items as such if not disclosed in advance, packed properly, and/or charged accordingly. Valuable items as such may be required to be crated and/or moved separately.

• CONTENTS OF FURNITURE/CONTAINERS: We assume no liability for the contents of drawers, containers or other items of similar nature. All items should be removed prior to the move.

• APPLIANCES: We assume no liability for the electrical and/or mechanical function of any and all appliances, whether or not our employees pack them. We recommend appliances to be serviced by a qualified service company.

• ELECTRONICS: We assume no liability for the electrical and/or mechanical function of any and all electronics, whether or not our employees pack them. We recommend electronics to be serviced by a qualified service company.

• MECHANICAL ITEMS: We assume no liability for the mechanical function of any and all mechanical devices including a piano, juke box, phonograph, etc., whether or not our employees pack them. We recommend mechanical items to be serviced by a qualified service company.

• WEAR AND TEAR: Ordinary wear and tear in handling is not our responsibility. This includes but is not limited to surface scratches, discoloration, water and/or dirt stains.

• OVERSIZE ITEMS: We assume no liability for damage to oversize items that do not fit through doorways or hallways properly. We also assume no liability for damage to doorways and/or hallways that are damaged due to oversize items.

20. PERSONAL, HIGH VALUE, & NON-TRANSPORTABLE ITEMS

• Please be sure to secure your personal items prior to your move.

• You must declare high-value items prior to your move.

• We refuse to move any items listed as Non-Transportable.

• Please see the information provided on our website regarding these items and our recommendations for transportation – Personal & Non-Transportable Items.

21. CARRIER LIABILITY

• We are responsible only for our own negligence. We assume no liability of any kind for loss or damage to goods caused by weather conditions, bug or rodent infestation, rust, deterioration, an Act of God, an act of governmental agency or public enemy, driveways that cannot support the weight of our trucks, hazardous or dangerous conditions that exist, or any other causes beyond our control.

22. PROPERTY & FURNITURE DAMAGE LIABILITY

• Your property and furniture will be inspected by the movers for any apparent pre-existing damage prior to the move. If you have any knowledge of pre-existing damage, you are required to notify the movers before they start moving. If any pre-existing damage is found before or during the move, the movers are required to complete a Liability Release Form.

• If the movers cause damage to your property or furniture, they are required to complete a Damage Report prior to leaving the job-site.

• Please take the time to inspect your property and furniture for any damage prior to the movers departure. Once the movers have left, your burden of proof may be more difficult in filing a claim. If damage is found post-move, do not make any repairs and notify the company right away. We have the right to inspect and repair any damage caused by the movers.

• We will not be held responsible for damage to floors caused by faulty furniture pads or damaged leg nail glides.

23. CLAIMS

• All damages must be reported on the job site before the men leave, and photos must be taken by the foreman of the crew. Claims must be then filed with the company in writing within 5 days of the date of delivery. A successful claim for loss or damage may depend on your having written an accurate description of the loss, or damage on the inventory, or bill of lading (on mover's copy too). Unless you note the loss or damage on these documents, your burden of proof may be more difficult.

• In addition, your mover's liability may be less than the value of your goods. According to law, movers are not liable for the full value of your property unless you pay an additional charge for that protection. Please call our office to speak to a representative regarding your protection options.

• The damage claim must include pictures and a description of the alleged damage. We have the right to inspect and repair any alleged damage, and if we are not able to do so, we have the right to hire a service professional to make the repairs.

24. BREAKS, GRATUITY & MEALS

• On moving day, the actual moving is a service provided by the men doing the move and tips are not required, but greatly appreciated. A reasonable tip is 10-20% of the bill per crew depending on the factors of the move.

• Factors to consider are size and difficulty of move, the time it takes to complete the move, weather conditions on the day of the move, and the quality and care of the service provided.

• Demanding a tip is against company policy. Please report this activity to the company immediately.

• The movers are responsible for their own meals. If you choose to provide a meal for the movers during your move as a courtesy, you will not be reimbursed by the company.

• Breaks of more than 15 minutes will be deducted from the bill.

• The entire crew must take a break in order for the time to be deducted.

25. DELIVERY

• We will make every reasonable effort to complete delivery. We are not responsible if weather, physical conditions, traffic conditions, or other special circumstances prevent or delay completion. If we cannot deliver the goods in the ordinary way by stairs or elevator, there will be additional charges for hoisting, lowering, shuttling, additional labor, and/or additional equipment that is necessary. Also, we will continue to charge the hourly rate for waiting time caused by lack of sufficient elevator service or other causes beyond our control. If no authorized person is present to accept goods at the agreed time, or if orders are incomplete, we will deliver the goods at your own risk and expense, using reasonable judgment.

26. DEPOSIT AND CANCELLATION

• A Non-Refundable deposit is required prior to the move to secure an appointment, which will be deducted from the final bill.

• 72-hour cancellation notice must be given prior to the day of the move and in order to reschedule without an additional deposit.

• Cancellation after 72 hours will result in a cancellation fee and the forfeiture of your deposit.

27. FINAL PAYMENT

• By law, we are required to charge the final payment and Collect on Delivery (COD). This means that you must pay us prior to the delivery of your goods and prior to the completion of your move.

• The final payment must be made in full prior to the completion of your move, there are no exceptions.

• If the final payment is not being made by the person that contracted our services, then we need the full name, address and phone number of that person, plus a signature to verify payment. We cannot take this info over the phone without a signature to verify payment.

• No discounts will be given or afforded for any reason, you must pay for the services rendered. If you refuse to pay the bill in full, we will contact the authorities and prosecute for theft of labor services under 720 ILCS 5/16-3.

• We accept the following payment methods: all major credit/debit cards (a 4% service fee will be assessed for all card payments); Chase Quickpay; Zelle, Venmo, and Paypal.

• We do not accept cash or checks.

• The movers are paid by the hour and the time will continue to run until full payment is made, so please have payment ready when the job is completed.

28. NON-PAYMENT AND COLLECTIONS

• If payment is not made in full within 30 days, this matter will be referred for collection, and the customer is responsible for all costs, including but not limited to agency fees, attorney fees and/or forty percent of the amount of our claim, and court costs.

29. ILCC CONSUMER GUIDE

• Please review the Illinois Commerce Commission's Consumer Guide to Household Goods Moving in Illinois.

30. IMAWA FAQ'S

• Please review the Illinois Movers and Warehouseman's Association Frequently Asked Questions page for tips when Moving in Illinois.

31. DISCLAIMER

Any unauthorized services arranged or performed by an employee of Coffey Bros. Moving within or beyond the scope of these contractual terms, and compensation made directly to the employee from the customer whether as a payment or a tip, violates company policy and procedure and renders this contract for services null and void, and there will be no recourse by Coffey Bros. Moving thereof.

32. AGREEMENT

If you agree with these terms, this shall become a contract for services at the rates stated and will represent the entire agreement of the parties hereto. It shall apply to all additional services rendered by the company for the owner. Only the owner of the company has the power to modify the terms and conditions of this contract, and then only in writing. We shall not be bound by any other promise or representation.